Frequently Asked Questions

Everything you need to know about the VIOLET GREY shopping experience.

What is the VIOLET CODE?

The VIOLET CODE is our rigorous testing process. Every product we carry has been vetted by industry experts and Hollywood’s leading artists to ensure it meets our standards of excellence.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your VIOLET GREY account.

What is your return policy?

We accept returns on most unopened and unused items within 30 days of purchase. Please note that certain items marked as Final Sale are not eligible for return.

Do you offer international shipping?

Yes, VIOLET GREY ships to select international destinations. Shipping costs and delivery timelines are calculated at checkout based on your location.

Are your products authentic?

Absolutely. VIOLET GREY is an authorized retailer for every brand we carry, ensuring that you receive 100% authentic, high-quality beauty products.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Afterpay for interest-free installments.